Service Lifecycle Management for HVAC and Controls
SLM for HVAC and Controls: Competition Heats up for Service Contracts discusses how convergence of the HVAC and Controls service markets has changed the rules of competition, highlighting the need for...
View ArticleServicing Medical Equipment – Safety First, Profit Not Optional
Insight from Tech-Clarity's research Servicing Medical Devices: World Class Service Management for Medical Equipment. This report is intended to help medical device companies leverage lessons learned...
View ArticleEquipment Service Management
Tech-Clarity Insight: Equipment Service Management: Maximizing Profit and Customer Value over the Equipment Lifecycle explains that there are two fundamentals that service organizations must master to...
View ArticleBetter Service Performance requires Better Product and Service Information
A quick peek into some research on enabling service organizations with the right product information from Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual,...
View ArticleThe Service Lifecycle Management (SLM) Approach
The Service Lifecycle Management (SLM) Approach: Strong Customer Relationships Result In Profit In The Service Industry overviews an approach to improve the profitability of services businesses by...
View ArticleSLM Goes Mobile
Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field is a guide to furthering the value of Service Lifecycle Management through the pragmatic implementation of...
View ArticleDoes PTC Acquisition of Servigistics Signal a new Direction for PLM...
I have been giving a lot of thought to PTC’s entrance into the Service Lifecycle Management (SLM) industry. PTC acquiring Servigistics is not your ordinary PLM company acquisition. Why? Because PTC is...
View ArticleTech4PD Tackles Hot Topic of Service in PLM and One Really Hot Habanero
Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel...
View ArticleManaging Product Service and Parts Information (Survey Invitation)
How should you improve access to service and parts information? Please share your experience, thoughts, and lessons learned in this new survey on managing product service and parts information. The...
View ArticleBuyer’s Guide for Managing Service Information (eBook, survey results)
Tech-Clarity’s Buyer’s Guide for Managing Service Information identifies the biggest challenges of managing service and parts information. It then looks at how Top Performing companies overcome these...
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